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Summary
Highly accomplished Operations Manager with 14 years of experience driving operational excellence and cost savings in education and technology sectors. Proven leader with expertise in team leadership, vendor management, and cross-functional collaboration. Achieved a 30% reduction in supply chain costs and improved delivery times through strong vendor relationships. Expert in resolving operational issues quickly, resulting in a 20% boost in customer satisfaction and a 25% drop in complaints. Has successfully enhanced productivity, optimized processes, and delivered top-tier customer experiences.
Projects
Experience
Dy-HOD
Oversee all aspects of hostel operations, ensuring a safe and comfortable environment for students.
Lead and manage the hostel staff, implementing policies and procedures for smooth operations.
Address and resolve student and parent concerns promptly, maintaining high satisfaction levels.
Operation Manager
Oversee daily operations, ensuring efficiency and effectiveness.
Implement strategies to improve productivity and performance.
Manage and resolve client issues, ensuring high levels of customer satisfaction.
Manager Hostel Operations
Managed all aspects of hostel operations, including staff supervision and facility management.
Ensured a safe and comfortable living environment for students.
Implemented and monitored policies and procedures to maintain order and discipline.
Operation Manager Marketing Execution
Planned and executed marketing campaigns to enhance brand visibility.
Coordinated with various departments to ensure seamless campaign execution.
Analyzed market trends and competitor activities to develop effective marketing strategies.
Induction, Sourcing & Partner onboarding Manager
Led the recruitment and onboarding processes for new employees.
Developed and executed sourcing strategies to meet staffing needs.
Conducted orientation and training sessions for new hires.
Campus Administrator
Managed day-to-day campus operations, ensuring smooth functioning.
Coordinated with faculty and staff to address student needs and concerns.
Oversaw administrative tasks, including scheduling, budgeting, and record-keeping.
Social Mobilizer
Engaged with communities to promote and implement child-friendly schooling practices.
Conducted awareness sessions and workshops to educate community members.
Collaborated with stakeholders to ensure project success.
